Feedback on accessibility

The CNSC publishes accessibility plans and annual progress reports on its internal and external websites. Employees and the public have the opportunity to provide feedback on our accessibility plan, our progress reports, your experience of our accessibility, or any other matter related to accessibility. Find out how we'll use your feedback.

How to provide feedback

• Accessibility feedback form
• Email: accessibility.accommodation-accessibilite.adaptation@cnsc-ccsn.gc.ca
• Phone: 1-613-995-5894 toll-free in Canada or 1-800-668-5284 in Canada only
  Calls are answered from Monday to Friday 8:30 am to 5:00 pm Eastern time
• Fax: 613-995-5086
• Mail:
  Feedback: Accessibility Plan
  Canadian Nuclear Safety Commission
  280 Slater St
  PO Box 1046 Stn B
  Ottawa ON  K1P 5S9

The CNSC will acknowledge feedback using the same method by which it was shared. While the CNSC cannot acknowledge receipt of anonymous feedback, it will process this information appropriately.

Submit anonymous feedback

If you want to provide anonymous feedback:

• do not state your name or provide any other identifying information (for example, your email address or phone number)
• do not include your return address on the envelope if you send feedback by mail

If you want a response

If you’ve asked for a response, we will respond in the same way that you communicated with us.

Finding answers to more complex issues might take time. If that’s the case for your feedback, we’ll still follow up to let you know what we’re doing.

Online form or email feedback

We will respond by email within 5 business days.

Phone feedback

We will respond by phone within 5 business days.

Mail-in feedback

We will respond by mail within 5 business days plus mailing time.

What we do with your feedback

The CNSC will document and review all comments, questions and suggestions formally submitted from staff and the public about our plan. The Accessibility Plan Working Group will assess this feedback and share it with the CNSC directorates responsible for implementing our strategy across the 7 key areas outlined in the Accessible Canada Act. All responses will be considered for integration into CNSC priorities, commitments and progress reports.

Request an alternate format

You can request an alternate version of our feedback process, accessibility plans or progress reports by email at accessibility.accommodation-accessibilite.adaptation@cnsc-ccsn.gc.ca or telephone at : 1-613-995-5894 or 1-800-668-5284.

Formats available:

• print
• large print (larger and clearer font)
• Braille (a system of raised dots that people who are blind or who have low vision can read with their fingers)
• audio (a recording of someone reading the text out loud)
• electronic formats that are compatible with adaptive technology